Resider Real Estate Pty Limited ABN 12 132 136 728 ( in this Privacy Policy referred to as “Resider Real Estate” or “we” or “us” or “our”) respect your right to privacy. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 as amended to the highest standard. Those principals regulate most of our activities with respect to personal information collected, stored, used and disclosed by us and is aimed at describing the various ways we collect, hold, manage and use your personal information, and the steps we take to protect that information.
This privacy statement applies to this website which is owned and operated by Resider Real Estate.
Information about you is collected by Resider Real Estate by lawful and fair means and will only be used for the purposes of this agreement.
By providing your personal information, you grant Resider Real Estate permission to collect your personal information and use it as required by Resider Real Estate. Information may also be collected from you for the purposes of providing you with our services now, or in the future.
Any personal information received by Resider Real Estate provided by you (or not provided by you) will be treated in accordance with the APP.
Your personal information is dealt with by Resider Real Estate in accordance with this privacy policy.
What is Personal Information?
Personal information is any information about you that identifies you, or information by which your identity can be reasonably determined, as well as information recording Resider Real Estate’s dealings with you.
Collecting personal information
The purpose of personal information that we collect from you will depend on how you interact with Resider Real Estate’s website. This section will explain, in the broad sense, just how personal information may be collected via our website, and how this information contributes to the development of Resider Real Estate’s website.
This website uses cookies. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for tracking site usage, user navigation and customizing site information to further improve and enhance the user experience.
Most internet browsers are pre-set to accept cookies. However, if you are concerned about the use of cookies you do have the option to opt-out and refuse the transfer of cookies to your computer’s hard drive. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. Please contact the company which produces your browser if you need help.
When submitting information on some of our sites for the purposes of an inquiry, we will collect details such as your name, e-mail address, and some details of your personal interests and needs. Some of this information is essential for us to be able to identify accurately who is using the service so that we may be able to respond to your requests and as such, is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an Asterix (*). You will also be prompted when submitting a form if mandatory data has not been completed.
Other types of information, such as your age and gender, are collected to help us profile who is using the services and what their interests are. Information of this type is optional.
In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above, and you consent to us disclosing your personal information to our related bodies corporate and each of their officers, contractors, employees and agents who may collect, store and use your personal information in the manner set out above.
The information we gather from your use of our website enables us to provide better services that are tailored to your needs. For example, recording usage patterns helps us identify the areas of our site that are popular and those that are not. The data which is gathered is aggregated for analysis by Resider Real Estate. Identifiable characteristics and the user’s name remain anonymous.
We use information that you submit via an online form from our website in any of the following ways:
- To make changes to your profile at your request
- To register information at your request
- To respond to your submission or enquiry.
We will only record your email address if you send us a message, or if you subscribe to Resider Real Estate’s publications. It will only be used for the purpose for which you have provided it, as outlined above. Your personally identifiable information will not be used for any other purpose and we will not disclose it to any third party without your consent.
If you enquire about Resider Real Estate in regard to a Tenancy Application, we will use your personal information to create an evaluation of your application. We may also disclose this information to the property’s landlord in the process of evaluating your application.
The option for use of anonymity or a pseudonym:
Under the Australian Privacy Principles, all individuals have the option to deal with Resider Real Estate through anonymity, or through the use of a pseudonym. This option is revoked in situations where it is impracticable for Resider Real Estate to deal with individuals who have not identified themselves or who have used a pseudonym. An example of such a situation is an individual who enters into a sale or purchase transaction with Resider Real Estate, enters a Vendors’s Property, or applies for a tenancy.
Your personal information is not shared with any other third parties unless explicitly and expressly communicated when you submit the information. The information is contained, and access is restricted to Resider Real Estate’s authorised personnel only. However, where it is necessary for law enforcement purposes or where we believe there is threat to a person’s safety or health, we may need to disclose your personal information to third parties as required by law.
Resider Real Estate acknowledges that you will click through to third-party sites from our website and recommends that you refer to the privacy statements of the sites you visit. Resider Real Estate assumes no responsibility for the information and content of third-party sites.
Dealing with us anonymously
You have the option of not identifying yourself unless by law you are required to do so, or it is impracticable not to.
Information is up-to-date
It is important that the personal information we collect from you is accurate, complete and up to date. You can contact us at any time to access or update your personal information or to tell us that the information we hold about you is inaccurate or incomplete.
Personal Information Security
Any information collected by Resider Real Estate is held with the strictest confidence. Resider Real Estate takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure and information is securely stored and access is restricted to authorised Resider Real Estate personnel only.
You may request access to any of your personal information or request that Resider Real Estate remove any of your personal information it holds by sending a request to our privacy officer.
Information and Complaints
If you require more information or have any complaints regarding how Resider Real Estate may have collected or used your personal information, you may contact Resider Real Estate in any of the following ways:
Mail
Resider Real Estate
Shop 3 30 Oleander Drive
Mill Park Vic 3082
Phone
03 9407 9100
Fax
03 9407 9109