Resider Real Estate Pty Ltd
ABN 12 132 136 728
(“Resider Real Estate”, “we”, “us”, “our”)
Resider Real Estate respects your privacy and is committed to handling personal information responsibly. We manage personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store, and protect personal information when you interact with us, including through our website, social media channels, property inspections, open homes, tenancy applications, or when using our services.
What is personal information?
Personal information is any information or opinion that identifies you, or could reasonably identify you. This may include your name, contact details, date of birth, occupation, gender, property preferences, tenancy application details, and any information relating to our dealings with you.
How we collect personal information
The personal information we collect depends on how you interact with us. We generally collect information directly from you when you:
- Submit an enquiry, application, or form
- Attend an inspection or open home
- Use our website or social media channels
- Subscribe to newsletters or property alerts
We may also collect information from third parties, such as landlords, referees, employers, publicly available sources, or service providers assisting us to operate our business.
Our website and social media platforms use cookies and similar tools to help them function, track site usage, and improve user experience. You can adjust your browser settings to refuse cookies, although some features may not work as intended. We may also collect technical information, such as IP addresses, for security, administration, and analytics purposes.
How we use personal information
We use personal information to:
- Respond to enquiries and provide real estate and property management services
- Assess tenancy applications and communicate with landlords and tenants
- Conduct inspections and open homes safely
- Improve our services and tailor communications to your preferences
- Manage internal business operations and handle complaints
- Comply with legal and regulatory obligations
- Provide information about services, promotions, or events (you may opt out at any time)
If certain personal information is not provided, we may be unable to respond to your enquiry, assess an application, or provide some services.
Disclosure of personal information
We may share your information with:
- Our staff and authorised personnel
- Landlords or property owners when relevant
- Service providers, including IT and software platforms, social media platforms, contractors, and professional advisers
- Regulatory authorities or where required by law
Some of our service providers may store information on servers outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in line with Australian privacy requirements.
Marketing and communications
From time to time, we may contact you with information about our services. All marketing communications comply with applicable laws. You may opt out at any time by contacting us or using the unsubscribe option provided.
Dealing with us anonymously
Where practical, you may interact with us anonymously or use a pseudonym. This may not be possible where identification is required by law or necessary to provide services, such as tenancy applications, property transactions, or attendance at inspections.
Access, correction, and complaints
You may request access to the personal information we hold about you or request corrections if the information is inaccurate or out of date. Requests can be made using the contact details below. In limited circumstances, access may be refused where permitted by law.
If you have concerns about how we handle your information, please contact us, and we will review the matter promptly.
Security of personal information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, information transmitted online or via social media is sent at your own risk, and absolute security cannot be guaranteed.
Third-party links
Our website and social media channels may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their privacy policies.
Updates to this policy
This Privacy Policy may be updated from time to time. The current version will be available on our website.
Contact details
Resider Real Estate
Shop 3, 30 Oleander Drive
Mill Park VIC 3082
Phone: 03 9407 9100
Email: admin@residerre.com.au